Handling of Personal Information

Lake and Moon Design (hereinafter referred to as “the Firm”) establishes the following Privacy Policy (hereinafter referred to as “this Policy”) regarding the handling of users’ personal information in connection with the services provided on this website (hereinafter referred to as “the Services”).

Article 1 (Personal Information)

“Personal Information” refers to “personal information” as defined in the Act on the Protection of Personal Information, and means information regarding a living individual that can identify a specific individual through the name, date of birth, address, telephone number,contact information, and other descriptions contained therein that can identify a specific individual, as well as data related to physical appearance, fingerprints, and voiceprints, and information such as health insurance card numbers that can identify a specific individual on its own (Personal Identification Information).

Article 2 (Methods of Collecting Personal Information)

Our firm may ask users to provide personal information such as their name, date of birth, address, phone number, email address, bank account number, credit card number, and driver’s license number when they register for use of our services.In addition, we may collect transaction records and payment-related information—including the user’s personal information—that were generated between the user and our partners (including information providers, advertisers, and ad distribution partners; hereinafter referred to as “Partners”) from such Partners.

Article 3 (Purposes of Collecting and Using Personal Information)

The purposes for which our firm collects and uses personal information are as follows:

To provide and operate our firm’s services
To respond to inquiries from users (including identity verification)
To send emails regarding new features, updates, campaigns, etc., for the services the user is currently using, as well as information about other services provided by our firm
To contact users as necessary regarding maintenance, important announcements, and other matters
To identify users who have violated the Terms of Service or who attempt to use the services for fraudulent or improper purposes, and to deny them access
To allow users to view, modify, or delete their registered information, and to view their usage history
To bill users for fees related to paid services
Purposes incidental to the above purposes

Article 4 (Changes to the Purpose of Use)

Our firm shall change the purpose of use of personal information only when it is reasonably deemed to be related to the original purpose.
In the event of a change in the purpose of use, the Firm shall notify users of the revised purpose via the method prescribed by the Firm or publish it on this website.

Article 5 (Provision of Personal Information to Third Parties)

Our firm shall not provide personal information to third parties without the user’s prior consent, except in the cases listed below. However, this does not apply in cases permitted by the Act on the Protection of Personal Information or other applicable laws and regulations.
1. When it is necessary to protect a person’s life, body, or property, and it is difficult to obtain the individual’s consent
2. When it is particularly necessary for the improvement of public health or the promotion of the sound development of children, and it is difficult to obtain the individual’s consent
3. When it is necessary to cooperate with a national agency, a local government, or a party entrusted by such an entity in the performance of duties prescribed by laws and regulations, and obtaining the individual’s consent would likely hinder the performance of such duties
4. When the following matters have been notified or publicly announced in advance, and our firm has filed a notification with the Personal Information Protection Commission
  1. The purpose of use includes the provision of personal information to third parties
  2. The items of data to be provided to third parties
  3. The means or method of providing the information to third parties
  4. Suspension of the provision of personal information to third parties upon the individual’s request
  5. The method for accepting requests from the individual
Notwithstanding the provisions of the preceding paragraph, in the following cases, the recipient of such information shall not be deemed a third party:
1. When our firm outsources the handling of personal information, in whole or in part, to the extent necessary to achieve the purpose of use
2. When personal information is provided in connection with a business succession due to a merger or other reasons
3. When personal information is used jointly with a specific party, provided that the individual has been notified in advance—or has been placed in a position to readily learn—of this fact, as well as the items of personal information to be used jointly, the scope of the parties involved in the joint use, the purposes of use by those parties, and the name or title of the party responsible for managing such personal information

Article 6 (Disclosure of Personal Information)

When requested by the individual to disclose personal information, this firm shall disclose it to the individual without delay. However, if disclosure would result in any of the following circumstances, this firm may withhold all or part of the information; in the event of a decision to withhold disclosure, the individual shall be notified without delay.Please note that a fee of 1,000 yen per request will be charged for the disclosure of personal information.
1. Where there is a risk of harm to the life, body, property, or other rights and interests of the individual or a third party
2. Where there is a risk of significantly hindering the proper conduct of our firm’s business
3. Where disclosure would otherwise violate laws or regulations
Notwithstanding the provisions of the preceding paragraph, information other than personal information, such as usage history and characteristic information, will not be disclosed in principle.

Article 7 (Correction and Deletion of Personal Information)

If a user believes that their personal information held by our firm is incorrect, they may request that our firm correct, add to, or delete such personal information (hereinafter referred to as “correction, etc.”) in accordance with the procedures established by our firm.
If our firm receives a request from a user as described in the preceding paragraph and determines that it is necessary to comply with such request, our firm shall correct, etc., the relevant personal information without delay.
If our firm performs a correction, etc., pursuant to the provisions of the preceding paragraph, or if it decides not to perform a correction, etc., it shall notify the user of this without delay.

Article 8 (Suspension of Use of Personal Information, etc.)

If the user requests the suspension of use or deletion (hereinafter referred to as “suspension of use, etc.”) of personal information on the grounds that such information is being handled beyond the scope of the purpose of use or that it was obtained by improper means, our firm shall conduct the necessary investigation without delay.
Based on the results of the investigation described in the preceding paragraph, if we determine that it is necessary to comply with the request, we will suspend the use of the personal information in question without delay.
If our firm suspends use, etc., pursuant to the provisions of the preceding paragraph, or if it decides not to suspend use, etc., it shall notify the user of this without delay.
Notwithstanding the preceding two paragraphs, if suspending use, etc., would entail substantial costs or if it is otherwise difficult to suspend use, etc., and if alternative measures necessary to protect the user’s rights and interests can be taken, this firm shall implement such alternative measures.

Article 9 (Changes to the Privacy Policy)

The contents of this Policy may be amended without notice to users, except as otherwise provided by laws and regulations or this Policy.
Unless otherwise specified by our firm, the amended Privacy Policy shall take effect upon its posting on this website.

Article 10 (Regarding Google Analytics)

Our firm uses Google Analytics to analyze website traffic.
Google Analytics uses cookies for traffic analysis.
For information on how data is collected and processed by Google Analytics, please refer to the website “How Google uses data when you use our partners’ sites or apps” (https://www.google.com/intl/ja/policies/privacy/partners/).

Article 11 (Regarding Our Own Web Analytics)

In addition to Google Analytics, our firm maintains its own access logs.
These access logs include the date and time of access, pages viewed, referrers, and IP addresses.We do not use cookies. To gain a more detailed understanding of traffic patterns, we query the “ipinfo.io” service using the
collected IP addresses to obtain information regarding the user’s region and organization.For details on how data is collected and processed by ipinfo.io, please refer to the “ipinfo.io Privacy Policy (https://ipinfo.io/privacy-policy)” website. We delete the
collected access logs approximately every 30 days.

Article 12 (Regarding SSL)

When you provide personal information to our firm, we use SSL (Secure Sockets Layer) encryption technology to ensure the secure transmission of your personal information and prevent eavesdropping by third parties during transmission.